LEGO Branded Retail Stores closed till Mar 27 – COVID-19, Online Shop remains open

The LEGO Group has decided to close physical LEGO Branded Retail Stores worldwide (except China) till March 27 2020. This is the latest action by LEGO due to the current COVID-19 pandemic sweeping the world after closing the LEGO House till March 29 2020, temporarily shutting down the Bricks and Pieces service and closing the Build a Minifigure bar.

This only applies to LEGO Branded Retail Stores (Stores owned and operated by The LEGO Group like in Germany, USA, UK, South Korea, Canada, Denmark) but the LEGO Shop@Home portal remains active and operational as are Lego Certified Stores*

Please find updated Help FAQ by LEGO Customer Service on the COVID-19 situation

These days of uncertainty it’s important and stay safe. Yesterday, we closed all of our owned and operated LEGO® Brand Retail Stores with the exception of China up to and including March 27. Thousands of people visit our stores each day, and despite all the precautions we had taken to remain open we could no longer guarantee a safe environment for colleagues and costumers.

The online shop at is still open and we continue to work hard to meet costumers requests and wishes. We are seeing shoppers are buying LEGO sets to help them through these tough times. And at the same time, we will navigate with attention to everyone’s health and well being.LEGO

The health and safety of children and communities around the world is our top priority.

One of our company values is caring. The way everyone is looking after each other is truly inspiring. We take strength from the fact that play and learning can bring families together for moments of joy, even at the most uncertain times.

Here are a few updates on the measures we’re currently taking:


From the factory floor to the delivery truck, we’re taking precautions to make sure our employees and customers stay safe. Our factories, warehouses and distribution centers follow guidelines we have in place across all of our sites which meet the strictest global safety standards.


We’re temporarily closing our own LEGO Stores until at least March 27 in all countries except China. Our online store on remains open, and our Customer Service team will try to help you with anything else you might need. We also partner with LEGO Certified Stores, so if there’s one near you, it may still be open.


At the moment, our Bricks & Pieces service is closed. Our other parts service, Pick A Brick, is still open. We’ve had to introduce special measures at all our sites to reduce the risk of infection, including reducing the number of people who’re able to work together at any one time. This has especially impacted our Bricks & Pieces team, but other teams, like those working on Pick A Brick, currently aren’t impacted.


Some of our couriers are following new delivery guidelines to help keep their employees and customers safe. While we’re working hard to get your LEGO orders to you as quickly as possible, deliveries are likely to take longer in regions where delivery restrictions, new processes or border closures are in place. If you’d like to check on the status of your order, please contact FedEx/DPD/DHL for the latest information.


Every employee whose job allows them to work from home is doing so. For colleagues whose job requires them to come to work, we are taking extraordinary measures to protect their health and wellbeing. For example, employees can have their temperature checked and we’ve implemented mandatory hand washing and sanitizing. We’ve also rearranged our workplaces to ensure that colleagues don’t gather in large groups and can practice social distancing.LEGO

If you have more questions, don’t hesitate to reach out to LEGO customer service.
As more people are spending their time indoors, what better time than to break out some LEGO sets or mocs. Stay safe everyone.


*LEGO Certified Stores in Malaysias are closed till Mar 31, 2020,due to a countrywide directive for Restriction of Movement.


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